Head: Process Optimisation

at  Nedbank

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Budgeting
• Client service management
• Communication Strategies
• Diversity management
• Governance, Risk and Controls
• Organisational behaviour theory
• Relevant regulatory knowledge
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Project Management

Behavioural Competencies

• Operational Decision Making
• Cultivating Networks and Partnerships
• Driving Execution
• Business Savvy
• Customer Focus
• Building Talent
• Establishing Strategic Direction

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degre

JOB PURPOSE

To act a lead for the function responsible for assisting the business with monitoring, improving and managingprocesses in support of strategic driver of efficiency and improved client experience. Leverages BPMtechniques, concepts, and tools to proactively assists business managers in identifying and evaluatingopportunities for improvement. May lead some process transformation and/or performance improvementinitiatives and perform administrative tasks that include project estimation and planning, project budgetexpenditure. Develops team skills and manages backlog and assigns capacity for work to be done.

JOB RESPONSIBILITIES

• Define the scope and estimations for process initiatives
• Proactively plan process deliverables based on relevant project delivery method
• Work with business stakeholders to prioritise process work
• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
• Support 1LD process assurance by developing stress scenarios and simulations
• Proactively engage with business on strategic initiatives which require process improvement
• Professionally consult with senior stakeholders across clusters.
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
• Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
• Define the process end-to-end view (Operating model)
• Understand process improvement & Enterprise Architecture frameworks
• Understand advanced process measurement (tying value chain processes to corporate performance metrics)
• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
• Understand how change management and client experience integrates into the overall transformation initiative
• Plan capacity and resource allocation
• Develop mitigation strategies for cross-organizational impacts for process improvement projects
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used for process automation
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain
• Measure and track process improvement.
• Ensure that team operational expenses are in line with agreed budgets and that project billing is correct
• Ensure transformational targets are met.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification
Relevant Masters Qualifications
Minimum Experience Level
11 years + experience required.
5 years in banking or Financial services industry