Head: Sanlam Facilities & Real Estate: Bellville (JG14)

at  Sanlam

WHO ARE WE?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

TECHNICAL SKILLS

• Knowledge of the building and construction industry
• Technical knowledge and skills of the various Facilities disciplines
• Proficiency in MS Office (MS word, Excel, MS-Teams, and Powerpoint)
• Equipment life cycle management
• Knowledge of property and contract law
• Knowledge of Data Centre infra-structure management
• Understanding of laws and regulations, along with the willingness to keep up with changes
• Familiarity with construction, architecture, and various system, such as HVAC and electrical

LEADERSHIP SKILLS:

• Proven leadership and team management experience.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all organisational levels.
• Build and maintain lasting trusted relationships with key stakeholders
• Visionary thinking and strategic leadership

Behavioral Competencies

• High ethical standards and integrity.
• Detail-oriented with strong organisational skills.
• Ability to work under pressure and meet tight deadlines.
• Strategic mindset
• Persuades
• Balances stakeholders
• Business insight
• Even tempered.
• Manage own stress levels

Core Competencies

• Cultivates innovation
• Customer focus and stakeholder focus
• Drives results whilst focusing on detail
• Collaborates within and across departments
• Being resilient and being anti-fragile as situation requires
• Leads with inspiration

Additional Information

• This role typically reports to the Chief Finance Officer (CFO) of SLS, with interactions with other senior executives
• The position requires occasional travel for meetings with stakeholders
• To succeed as Head of SFRE, the candidate should feel comfortable taking charge and be able to stay calm in emergencies. The position often requires juggling multiple projects or duties at once. Candidates should be able to interact with numerous people, including the management team, customers, and contractors.

Qualification and Experience

• A minimum Bachelor Degree, with a preference for commercial subjects and Facilities Management as majors.
• Applicable courses and seminars on property / Facilities Management as well as contract administration would be an advantage
• A proven business acumen with Customer Service as a core value
• A minimum of 5 -8 years’ experience in Facilities Management in a medium to large sized organisation, of which 3 years must be at management leve

Knowledge and Skills

• Exceptional interpersonal skills
• Proven persuading and influencing skills
• Composure, persistence, and self confidence
• The proven ability to think innovatively and on a strategic level, referring (inter alia) to:
• Client vision/strategy vs Facilities Department’s goals
• Short term gains vs long term goals
• Make operational decisions
• Prioritize
• Organize
• Manage strategic change
• Be results/outcome focused
• Be quality orientated with an appropriate level of attention to detail
• Project management experience
• Budgeting experience and strong math skills
• Strong negotiation skills
• Leadership and interpersonal skills
• Written and verbal communication skills
• Problem-solving and organizational skills
• In-depth knowledge of Safety, health and environmental programs and its legislation
• Knowledge of SLA’s and the Management of Service and Rental Contract

WHAT WILL YOU DO?

• Effective management of the various Service Offerings, incl those through outsourced service providers
• Effective management of SFRE-team.
• Financial Management of the SF&RE budget
• Relationship Management
• Risk Management
• Safety management and compliance processes, including but not limited to Occupational Health and Safety Management
• Project Management
• Negotiating with vendors, as well as Agreements
• Change Management
• Real Estate Management
• Sustainability Management
• Development of the Facilities Management team, including but not limited to training and mentoring.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

The Sanlam Facilities & Real Estate team is responsible for the management of approximately 300 000m² of Building Infrastructure Services and its related Facilities Services to Sanlam businesses in South Africa. We are looking for a dynamic person (with a proven success record in this area) to manage Sanlam’s extended and diverse portfolio of facilities to ensure competitive and quality service that is aligned with user requirements. The team is responsible for the following Service Offerings:

• Building Facilities,
• General Facilities,
• Electrical Mechanical Services
• Catering

The Sanlam Facilities and Real Estate (SFRE) team operate with a predominantly outsourced facilities model since 2000. This was enhanced approximately 4 years ago to an Integrated Facilities Model (IFM) with a primary service provider servicing the 12 largest buildings in the portfolio. The remainder of the mostly smaller regional offices are serviced by a secondary service provider.

Self-performed services include (but not limited to):

• Workplace Management (including management of Leases, Office Planning, Office Fitting projects, Signage)
• Strategic Support Services (including Risk Management, Sustainability, Contract Management, Compliance to Standards)
• Access Control and the management of fire and general risks
• Procurement Services (in liaison with the Group Sourcing function)
• Switchboard Services
• Reception Services
• Chauffeur Services

Qualification and Experience

• A minimum Bachelor Degree, with a preference for commercial subjects and Facilities Management as majors.
• Applicable courses and seminars on property / Facilities Management as well as contract administration would be an advantage
• A proven business acumen with Customer Service as a core value
• A minimum of 5 -8 years’ experience in Facilities Management in a medium to large sized organisation, of which 3 years must be at management level

Knowledge and Skills

• Exceptional interpersonal skills
• Proven persuading and influencing skills
• Composure, persistence, and self confidence
• The proven ability to think innovatively and on a strategic level, referring (inter alia) to:
• Client vision/strategy vs Facilities Department’s goals
• Short term gains vs long term goals
• Make operational decisions
• Prioritize
• Organize
• Manage strategic change
• Be results/outcome focused
• Be quality orientated with an appropriate level of attention to detail
• Project management experience
• Budgeting experience and strong math skills
• Strong negotiation skills
• Leadership and interpersonal skills
• Written and verbal communication skills
• Problem-solving and organizational skills
• In-depth knowledge of Safety, health and environmental programs and its legislation
• Knowledge of SLA’s and the Management of Service and Rental Contracts