Head: Service Delivery Tier 2 Talent Acquisition

at  Nedbank

WHO ARE WE LOOKING FOR

• Operational Leader: You excel in managing large-scale recruitment operations and driving efficiency.
• Tech Enthusiast: You’re skilled in leveraging technology and automation to optimise processes.
• Data Savvy: You have a keen eye for data and use insights to guide decision-making.
• Process Innovator: You’re always looking for ways to improve and streamline processes.
• Strong Communicator: You build strong relationships and communicate effectively with stakeholders.
• Candidate-Centric: You prioritise a great candidate experience, even in high-volume scenarios.
• Service Obsessed: You are dedicated to provide exceptional service to both candidates and internal stakeholders, ensuring their needs are met with excellence.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree & or relevant experience in tiered service delivery in Talent Acquisition.
• 10+ years of experience in high-volume recruitment, recruitment process outsourcing, or Talent Acquisition operations.
• Proven track record of team leadership and engagement.
• Strong technical skills with proficiency in recruitment software and automation tools.
• Experience in scaled agile methodologies or equivalent project and program management
• Strong analytical skills with the ability to leverage data for strategic decision-making.
• Exceptional communication and interpersonal skills with the ability to establish relationships and build trust and credibility with multiple and cross functional stakeholders.
• Ability to thrive in a fast-paced, dynamic environment with a focus on efficiency and effectiveness.
  Behavioural Competencies
  Global Acumen
  Business Savvy
  Establishing Strategic Direction
  Operational Decision Making
  Persevere for Results
  Compelling Communication
  Driving Execution
  Driving Innovation
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ROLE PURPOSE

In this pivotal role, you’ll lead our high-volume recruitment and TA Coordinator teams. Your mission is to ensure the Talent Acquisition strategy is flawlessly executed within the organization. You’ll play a pivotal role in our Employee Services Team, focusing on smooth and effective Talent Acquisition operations. We’re looking for a strategic leader who can drive our recruitment efforts and maintain seamless integration with our shared services.

KEY RESPONSIBILITIES

• Lead and Manage: Oversee the High-Volume Talent Acquisition team and the centralised team of Talent Attraction and Acquisition and Assessment coordinators.
• Operational Excellence: Focus on high-volume recruitment, ensuring efficient and effective processes to meet the current and future demand.
• COE Leadership: Be an active member of the Talent Attraction and Acquisition COE leadership team, bringing insights from high-volume operations to group-wide projects.
• Process Improvement: Continuously drive process improvements and innovations to enhance time-to-hire and overall efficiency.
• Tech and Automation: Leverage technology and automation tools to streamline recruitment processes and improve service delivery.
• Data-Driven Decision Making: Use data and analytics to monitor performance, identify trends, and make informed decisions.
• Stakeholder Management: Build and maintain strong relationships with internal stakeholders, aligning their needs with recruitment operations.
• Candidate Experience: Ensure a positive and efficient candidate experience throughout the high-volume recruitment process.