Head : Stop Orders (C1)

at  AVBOB

We are looking for an individual with Supervisory experience to join our premium administration team, under the direction of the Department Head. You should have excellent communication skills and have experience in compiling reconciliations.

• Handling of telephonic and written queries from the Ombudsman and keep all parties involved updated on the progress of the queries.
• Provide training and assistance to subordinates, subordinates should be monitored on a regular basis to determine any training needs.
• Non-performance of clerks should be attended to and brought under the attention of the Department Head.
• Check and follow up on correspondence older than 3 days. Regular spot checks should be done on the completed work to ensure that the set standard with regards to quality of work is upheld.
• Spot check key functions and remove the said users, identify and address system errors and improvements, monitor non-lapse codes.
• Reconciliations of the Ledger accounts should be done on a monthly basis; any discrepancies should be brought under the attention of the Department Head and followed up.
• Monitor the scheduling of program as stipulated on the ICT schedule.
• Attend to the transaction on the 1st provisional lapse run report and report of Stop Order policies with Cash Payments.
• Attend to the not-inforce policies with balances.
• Attend to the policies for which the 1st premium was received late as per the relevant report.
• Attend to the arrear notices work file when done running on the system and print after allocations.
• Spot check daily to see that all systems are up and running, maintain effective personnel administration, and render training and support.
• Assist with the performance appraisal of subordinates.
• Compile monthly stats report of the post/ correspondence that was worked on throughout the month.
• Maintain a high standard of communication across all levels and departments internally and externally
• Grade 12
• 2 – 3 Years relevant experience in Long Term Insurance

Please refer the Job description for details