Head: Student Experience

at  IIE Varsity College IIE Vega and IIE MSA

DIRECT REPORTING LINE:

Campus Head
Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

HOLISTIC STUDENT SUPPORT AND EXPERIENCE

• Leverages the VC Voice and Student Committees as a tool to collect and disseminate information and feedback
• Supports and point of escalation to addresses student queries and connects the student to the correct member of staff to resolve queries
• Drives intentional, collaborative, connected and responsive student intervention strategies to deliver student experiences that promote learning and development beyond the classroom
• Develops, manages and runs student mentorship and leadership workshop and programs
• Assist departments deal with general and complex student enquiries with the objective of identifying and remedying issues
• Ensures multidepartment synergy and cohesion to ensure seamless student experience
• Drives visibility, inclusion and awareness around each departments function relating to the student experience
• Maintain and drive a positive, empathetic and professional attitude toward our students
• Maintain a good knowledge of products and policies to advise students and staff accordingly

STUDENT EXPERIENCE TEAM MANAGEMENT AND GUIDANCE

• Supports the development of individual departmental plans as aligned to the overall campus student experience plan
• Tracks and manages performance of Student Experience campus team
• Maintains oversight of all projects, events and interventions relating to the campus student experience
• Monitors compliance to specific departmental policies and procedures
• Oversees and manages fulfilment of Services Level Agreements (SLA’s) across the various departments and external stakeholders
• Provides support to the team via mentoring, performance management and staff development

MINIMUM QUALIFICATION REQUIREMENTS:

• Bachelors Degree / Advanced Diploma in Education OR Marketing, Communications or similar field (NQF Level 7)Ideal
• Postgraduate Diploma / Bachelor Honours Degree (NQF Level 8) preferrable

MINIMUM EXPERIENCE REQUIREMENTS:

• Minimum of 2 years Student Administration and 4 years experience in Operations/Academic/ Student Support
• 3 years experience of Operational Management / Project Management
• 3 years experience of Leadership/ Supervision (for external candidates)
• 3 years in Customer Services
  The IIE’s Varsity College is an Equal Opportunity Employer, however, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act