Health Care Support Worker

at  Central and North West London NHS Foundation Trust

Crystal House CAMHS LD is a specialist five- bedded unit for young people (aged 13 to 18 years ) with a learning disability and mental health need. We assess and treat young people with a learning disability, challenging behaviour and or mental health difficulties and /or autism. We have a specialist team who work closely with the young people and their families/ carers to provide assessment and treatment and ensure a smooth return into the community.
Experience of working in CAMHS LD inpatient is not required as we provide training to all staff on working with young people who use our service.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Band 3 Health Care Assistants work closely with young people who use our service, their families, friends and carers and play an important contribution in how people experience our services. Band 3 Health Care Assistants are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:
keeping the people who using our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses
contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care plans
ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans
We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 3 Health Care Assistants contribute to the team achieving its objectives by working closely with and drawing support from Registered Nurses and other health professionals.
Central and North West London NHS Trust expects all Band 3 Health Care Assistants to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friends, family and carers and also other staff members.
As a Band 3 Health Care Assistant we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better
We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
Patient Safety
Band 3 Health Care Assistants contribute to the provision of safe and reliable services by:
Working under the supervision of Registered Nurses
Working to the standards set out in the Code of Conduct for Healthcare Assistants and Children Social care Workers in England (Skills for Health 2013)
Safeguarding people by recognising and responding when a young person might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary
Escalating safety concerns and by doing so acting as effective advocates for those who use our services
Being open and transparent about their own practice
Identifying areas where improvements in safety or quality can be made
Working closely with others to improve services
Maintaining accurate, legible, comprehensive records
Maintaining compliance with their mandatory training requirements
Clinical Outcomes

Band 3 Health Care Assistants are expected to contribute to the effectiveness of services by:

• Providing skilled, evidence-based care which adheres to agreed policies and procedures
• Working with young people and families and registered nurses to contribute to all stages of the care planning process including assessing risks and needs
• Acting as patient advocates in the multi-disciplinary team
• Working as part of a team implementing care plans or directives overseen by registered nurses
• Contributing to creating and maintaining high performing teams by:
• communicating well with all members of the team
• understanding their role in the team and how they help the team achieve its’ objectives
• reflecting on their own practice regularly
• identifying how care could be improved

Patient Experience

Band 3 Health Care Assistants contribute to the people using our services feeling respected and empowered to make decisions about their health and wellbeing by:

• Working in partnership with young people and their families and carers
• Gaining consent and, as far as possible, involving people in all decision making
• Reassuring people by being professional, responsive, knowledgeable and confident
• Escalating complaints or concerns effectively and quickly in line with the Trust policy

Supporting yourself and others

Engaged staff are more productive and Band 3 Health Care Assistants can ensure they are engaged in the Trust and the work we all do by:

• Participating in supervision and annual appraisals which will help you to reflect on your work, understand your objectives and monitor your progress towards achieving them
• Using continuing professional development funds to consolidate, update or improve clinical skills

Please refer the Job description for details