Health Centre Reception Assistant

at  Yonge Street Mission

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.
Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.
To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.
If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

THE OPPORTUNITY:

YSM is seeking for a Reception Assistant who will provide excellent, welcoming, efficient and professional receptionist and client referral support at the Evergreen Health Centre. The incumbent will work a 4 month contract of 20 hours per week with expectation to be flexible as needed. The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering and assisting community members towards their goals.

Qualifications:

• Good telephone voice, pleasant, tactful, diplomatic and friendly manner
• Strong interpersonal and conflict resolution skills, and verbal and written business English communication skills
• At least five years of experience with office administration, preference for medical office administration
• Prompt, reliable, adaptable, self-motivated, conscientious and innovative
• Excellent working knowledge of MS Office software, Google functionality, EMRs and other databases
• Experience working in a multicultural, multi-faith setting, and those with multiple challenges
• Ability to keep composure and prioritize effectively during high-stress periods and situations
• Ability to professionally and compassionately handle confidential, sensitive material
• Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset
• A demonstrated personal commitment to the principles of faith values and mission of YSM
• A Police Record Check is require

• Provide a welcoming and warm atmosphere to community members, volunteers and staff
• Manage the reception area, visitors, mail
• Manage conflict, flow, screening and safety
• Manage and answer inquiries, calls, emails, faxes, and redirect as necessary
• Schedule and coordinate clinic appointments with community members, volunteers and staff
• Support with volunteer needs including check-in, preparing clinical rooms and disinfecting surfaces
• Keep informed and connect community members to internal and external resources
• Input and maintain data in various databases including Google sheets, Paradigm, CHR and OSCAR EMR
• Process intake forms, consent forms, gifts-in-kind donations and courier/mail deliveries
• Be an active team member of the wider YSM community
• Respond to emergency situations in accordance with YSM policies and procedures; including assessing when to call for assistance

Qualifications:

• Good telephone voice, pleasant, tactful, diplomatic and friendly manner
• Strong interpersonal and conflict resolution skills, and verbal and written business English communication skills
• At least five years of experience with office administration, preference for medical office administration
• Prompt, reliable, adaptable, self-motivated, conscientious and innovative
• Excellent working knowledge of MS Office software, Google functionality, EMRs and other databases
• Experience working in a multicultural, multi-faith setting, and those with multiple challenges
• Ability to keep composure and prioritize effectively during high-stress periods and situations
• Ability to professionally and compassionately handle confidential, sensitive material
• Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset
• A demonstrated personal commitment to the principles of faith values and mission of YSM
• A Police Record Check is required

Deadline for Application: June 21, 2024
Start Date: ASAP
While we appreciate all responses, only candidates under consideration will be contacted.
Please note that YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.
Learn more about YSM at www.ysm.ca
Date Posted: June 10, 2024