Health Clinic Front Desk Assistant

at  Cleveland UniversityKansas City

OUR UNIVERSITY

Cleveland University-Kansas City is a private, non-profit university that has been in existence for over a hundred years and is committed to educating and developing leaders in health promotion. Through our programs and services, we promote the concepts of health promotion and their essential role in achieving good health, maintaining and restoring health, and optimizing human performance.

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Customer Service experience
• Computer proficiency

PREFERRED QUALIFICATIONS

• Associate’s Degree from an accredited institution
• Experience providing support within a chiropractic clinic
• Ability to effectively communicate in Spanish

• Greet and attend to patients in person and over the phone in a professional and courteous manner
• Check patients in and out
• Schedule appointments with accuracy and speed
• Provide timely and accurate responses to patient inquiries and requests.
• Process and reconcile patient payments.
• Prepare and process bank deposits.
• Perform all duties within HIPAA regulations
• Ensure privacy of data and appropriate storage and disposal.
• Maintain up to date manual of procedures.
• Accurate data entry of demographic and insurance information into record-keeping software
• Maintain appropriate records of patient visits in accordance with established procedures.
• Maintain current paper and electronic files in a manner that ensures easy document and information retrieval.
• Work successfully with faculty, staff, students and administration.
• Provide supervisor with appropriate updates regarding issues, concerns, progress, and obstacles related to the achievement of goals.
• Ensure the timely and accurate production of reports or other departmental items as assigned
• Maintain confidentiality related to protected health information.
• Demonstrated honesty and integrity in all aspects of position.
• Adhere to company policy and procedures during all activities
• Ability to multi-task in a fast-paced environment
• Meticulous attention to detail
• Perform additional tasks as needed and/or requested
• Participate in functions and activities that advance the mission of the Institution.
• Participate in committees, workgroups, etc. as appropriate