Health Coach Consultant

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY:

Schedule - 9:00AM 5:30PM EST, 8 hour shift, every other weekend, 4 holidays per year. Schedule to be determined upon hire

At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status.

• Facilitates effective health care decision-making.
• Improves the quality of care.
• Improves member satisfaction with their health care plan.
• Facilitates appropriate use of health care resources.
• Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.
• Provides assistance by clarifying available options for the member’s particular health problem or issue.
• Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
• Promotes healthy lifestyles to help lower personal health risks, preventing illness.
• Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.

REQUIRED QUALIFICATIONS:

• Must have active, current and unrestricted RN compact licensure in state of residence
• Must reside in Compact licensure state
• 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.

• 1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word).

• Must be able to work hours required: Start time will be between 9:00AM -5:30PM EST, 8 hour shift, every other weekend, 4 holidays per year.

• Schedule to be determined upon hire

PREFERRED QUALIFICATIONS:

• Managed Care experience preferred.
• Previous coaching experience preferred.
• Model candidates have telephone triage nursing experience.

EDUCATION:

Associate Degree required.
BSN preferred

Please refer the Job description for details