Health Information Services (HIS) Clerk

at  Epworth HealthCare

The Health Information Services (HIS) department is seeking a highly motivated and excellent receptionist to join our Richmond campus on a permanent part-time basis. Please note, you will be required to work onsite in this position, there is no capability to support working from home in this role.

RESPONSIBILITIES/DUTIES:

• Monitoring and answering email requests regarding patient information.
• Answering telephone enquiries.
• Responding to information requests in accordance with the department’s release of information guidelines.
• Assigning patient identification to documentation received by internal/external stakeholders.
• Performing general department administration duties as required.

TO BE SUCCESSFUL IN THIS ROLE…

You will have:

• Previous experience in a customer service role and excellent customer service skills with a focus on meeting the needs of internal and external stakeholders
• Excellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the process
• Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines
• Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth
• Intermediate working knowledge of the Microsoft Outlook Suite (primarily Microsoft Outlook, and Microsoft Office)
• A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner
• Proven high attention to detail and diligence to ensure correct patient information is released at all times
• Flexibility in a changing work environment with an openness to changing processes and procedures