Health Records Operational Team Leader

at  Gateshead Health NHS Foundation Trust

The post holder will demonstrate a proactive approach to leading the team, whilst identifying if staff have had the relevant training to carry out their primary role within the department. The following is an extensive list [although not exhaustive] of the skills required to fulfil the role:
Excellent communication skills, verbal and written
General I.T. Skills i.e. Word, Excel
Interpersonal skills
Organisational skills
Good alpha/numeric skills
Problem solving
Ability to work to tight deadlines
Ability to work using own initiative
Demonstrate tact, diplomacy and professionalism
Ability to motivate staff
Understanding the importance of confidentiality in an NHS environment
Staff supervision
In addition to the list above, the post holder must demonstrate the following attitudes at all times:
Self-awareness, self-management, empathy and social skills
Customer focused
Ability to work well under pressure and maintain composure in demanding situations
Flexible attitude to changing environments
Collaborative approach
Self-motivated
A corporate/ team player
Willingness to learn and share knowledge
Confident and innovative
High levels of integrity and reliability
Positive can-do attitude to problem solving
An opportunity has arisen within the Health Records department for an Operational Team Leader, supporting the Operational Co-Ordinator.
The department is looking for an outstanding individual to join the team and provide a first-class administrative service, which supports the department’s patient focused ethos. The successful candidate will need to have a flexible approach to work, that supports both service provision and the Trusts behavioral values [ICORE].
The roles’ primary function is to support the operational co-ordinator in delivering agreed processes to service users across the Trust. Key aspects of this role consist of good communication skills, organizing and evaluating workloads and their outcomes and in addition this, the successful candidate should be able to demonstrate a can-do attitude.
Candidates should ideally have experience of working in a fast-paced environment, without direct supervision, whilst being able to demonstrate the ability to work well under pressure and maintain composure in demanding situations.
Anyone applying for a position which involves a regulated activity will require a DBS.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
An opportunity has arisen within the Health Records department for an Operational Team Leader, supporting the Operational Team Leader.
The department is looking for an outstanding individual to join the team and provide a first class administrative/supervisory service, which supports the department’s patient focused ethos. The successful candidate will need to have a flexible approach to work, that supports both service provision and the Trusts ICORE values.
Key elements of the role include coordinating activities carried out by all operational teams, supporting the delivery of training processes for new and existing staff whilst supporting scoping the future needs of the department

Please refer the Job description for details