Health Team Leader

at  MAXIMUS Services LLC

The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:

• Healthy Eating and Nutrition
• Smoking Cessation
• Physical Activity
• Weight Management
• Alcohol consumption
• NHS Health Checks (outreach

3. Responsible for high quality service delivery and achievement of performance through:

• Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity. Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required)
• Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance.
• Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard
• Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract
• Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements
• Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance
• Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring
• Proactively identifying any service improvement needs that may affect the day to-day operational delivery of the service.
• Deputising for the Service Manager in the event of sickness or annual leave