Health Technician (Call Center)

at  US National Institutes of Health

QUALIFICATIONS

You qualify at the GS-05 level, if you meet one of the following qualification requirements:
A. Completion of a 4 year course of study leading to a bachelor’s degree with a major study or at least 24 semester hours that are directly related to the work of the position (i.e. food, nutrition, or dietetics).
OR
B. You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-04 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: reviewing and verifying diet orders; communicating with patients and patient care staff regarding diet restrictions and nutrient goals; and using computerized systems to enter patient and nutrient related information.
OR
C. A combination of post high school education and specialized experience that meets the qualification requirements for this position.
You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.
Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12334910

EDUCATION

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

To apply for this position, please read and follow all instructions in this announcement, complete the online application, and submit the documentation specified in the “Required Documents” section. Your complete application package must be submitted by 11:59 PM Eastern Time (ET) on 05/03/2024 to receive consideration.

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply.
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. See the “Required Documents” section for any additional forms and/or supplemental materials required.
• Read all Eligibility questions and respond accordingly to any Eligibility you wish to claim. You will only be considered for those Eligibility questions (Status Applicant, Reinstatement, Schedule A, etc.) you respond in the affirmative to, regardless of what documentation you submit. We cannot assume you intended to respond differently to a question based on other information in your application package.
• Complete the assessment questionnaire. Applicants are asked all questions regardless of their consideration preferences. We will only consider you for the grades, series, locations, specialties, and other considerations that you self-identify as being qualified for or interested in. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12334910
• Verify all required documentation is included in your application package, review your responses to the assessment questionnaire for accuracy, and then submit your application.

In addition to the required documents, we encourage you to submit a cover letter, copy of your transcripts, and any applicable certifications or licenses. Even though this information is not required at the time of application, we may request this information later.
We cannot assume responsibility or grant extensions for personal issues (e.g., troubles navigating the application process, loss of internet, not understanding a question) when applying to our announcements. For technical difficulties, contact HR Systems Support between 8:00 AM and 4:30 PM ET Monday through Friday at hrss@nih.gov.
If you need any other accommodation or assistance with applying, please contact NIH HR Service Desk Branch E at ohrcsdbranchesrvdsk@od.nih.gov. Requests for reasonable accommodations must be made before the announcement closing date.
NIH’s EEO and Diversity and Inclusion Policy Statement
Visit the NIH’s Office of Equity, Diversity, and Inclusion site for information on NIH’s EEO program, Reasonable accommodation procedures, laws, policy statements, and the operation of the EEO complaint process.

HHS HAS A CRITICAL PREPAREDNESS AND RESPONSE MISSION: HHS PROTECTS THE AMERICAN PEOPLE FROM HEALTH THREATS, RESEARCHES EMERGING DISEASES, AND MOBILIZES PUBLIC HEALTH PROGRAMS WITH DOMESTIC AND INTERNATIONAL PARTNERS. IN SUPPORT OF THIS MISSION, HHS OFFERS ITS EMPLOYEES THE OPPORTUNITY TO VOLUNTEER TO BECOME FEDERAL CIVILIAN DETAILEES AND CONTRIBUTE THEIR UNIQUE SKILLS THROUGH VOLUNTARY TEMPORARY ASSIGNMENTS TO HUMANITARIAN EMERGENCIES OR DEPARTMENTAL PRIORITIES COUNTERING NEW AND EMERGING HEALTH, SAFETY, AND SECURITY THREATS.

Once you submit your application package, you will receive an acknowledgement email. You will be notified of the status of your applications via email. In addition, you can track the progress of your application package through your USAJOBS account.

At the discretion of the agency, you may be contacted via phone or email for an interview or to provide additional information up to several months from the closing date of the announcement. Please ensure you have provided accurate contact information. To remain in consideration, you must respond in a timely manner to our correspondence and requests for documentation or information throughout the hiring process.

• Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help

DUTIES

As a Health Technician (Call Center), your typical work assignments may include:

• Receiving patient calls for room service; processing, communicating, and coordinating meal requests in a fast paced environment.
• Notifying patient care staff to alter diet orders as required.
• Ensuring meal orders for patients are entered efficiently and accurately using a computerized or manual system.
• Verifying requested items are in compliance with the diet orders and instructions in patients’ file.
• Evaluating all menu choices for diet orders, allergy compliance, and nutritional limits, and ensuring patients are receiving a balanced meal plan.
• Contacting medical staff such as nurses and dieticians to inform them of any changes and clarifications concerning patient meal requests.