Healthcare Change Agent

at  Halian International

CLIENT:

Our client is one of the leading healthcare information company with a proven track record working with healthcare facilities across the globe.

Responsibilities:

• Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System.
• Take action to mitigate incidents quickly. Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents.
• Responsible for end to end documentation of tickets
• Conduct site/ device assessment for additional requirement as required by the client
• Leverages internal/external resources and tools to deliver problem identification and resolution.
• Provide end user training support.
• Support a broad range of devices including Medical Device Interface, Bedside Monitor Device Interface, scanners, printers.

Qualifications and Skills:

• Certification in ITIL Foundation is a plus
• Bachelor’s Degree in computer science or equivalent experience.
• Minimum 1-2 years’ progressive experience in office support, call center IR phone support experience.
• Minimum two years’ in Operating Systems support, end users device troubleshooting & support

Additional Skills:

• Hands on experience with Cerner applications a plus (Millennium) • Service oriented, open and good with analytical skills
• Work independently & in collaboration
• Should have good understanding of technology support and practical experience in user support and application management.
• Ability to manage multiple activities and tasks simultaneously.
• Ability to communicate in English; both verbally and in writing
• Excellent customer service skills
• Experience working in health care environment

• Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System.
• Take action to mitigate incidents quickly. Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents.
• Responsible for end to end documentation of tickets
• Conduct site/ device assessment for additional requirement as required by the client
• Leverages internal/external resources and tools to deliver problem identification and resolution.
• Provide end user training support.
• Support a broad range of devices including Medical Device Interface, Bedside Monitor Device Interface, scanners, printers