Healthcare Navigator

at  Catholic Charities Inc

PRIMARY RESPONSIBILITIES: The Healthcare Navigator position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. This position provides case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. The Healthcare Navigator position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. This position provides case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.
HOURS: Full Time, 40-hour work week, Monday through Friday with flex hours. Some evenings, weekend and holiday work will be required to assist with after hour activities, meet program goals and/or assist with client needs/schedules. Travel Required.

HEALTH EDUCATION

• Assist in identifying the Veteran and family’s health education needs and provide education services and materials that match the health literacy level of the Veteran.
• Provide ongoing education and support as needed to the Veteran and family members.

SKILLS/ABILITIES:

• Knowledge of social service resource systems and self-help intervention strategies.
• Independently counsel populations of mental health, substance abuse, homeless individuals
• Knowledge and skills in handling substance abuse and mental health issues.
• Knowledge of public benefits and financial resources available in the community.
• Ability to successfully develop relationships utilizing motivational interviewing techniques.
• Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care.
• Knowledge of family budgeting and money management.
• Thoroughness and accuracy with data collection, entry and quality control in a web-based database.
• Patience/tolerance and tact/diplomacy.
• Knowledge of family budgeting and money management.
• Clear/firm-yet-flexible boundaries, consistent energy level and positive demeanor.
• Thoroughness and accuracy with data collection, entry and quality control in a web-based database.
• Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.
• Strong oral/written communication and listening skills.
• Self-motivated and accountable for work time and other agency resources.
• Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
• Well organized: able to effectively manage multiple assignments to meet project deadlines.
• Familiar with health care systems, specifically within the Veteran’s Health Administration / VA.

QUALIFICATIONS:

• Master’s degree in social work.
• 2-3 years’ experience in the field of health care.
• Experience working with low income and/or homeless populations.
• Current and valid driver’s license.
• Driving record that does not incur increased insurance rates.
• Maintenance of adequate vehicle liability insurance.

GENERAL DESCRIPTION OF ASSIGNED DUTIES

• Conducts assessment of the Veterans in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.
• Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
• Work closely with the Veteran’s assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel.
• Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner.
• Work collaboratively with healthcare team and Veteran to identify and address system challenges for enhanced care coordination as needed.

ADMINISTRATIVE DUTIES AND SYSTEMS IMPROVEMENT

• Assist in developing policies and procedures related to this specialty and the program.
• Maintain accurate and detailed case notes.
• Enter relevant data into HMIS and other digital platforms in a timely manner.
• Provide subject matter expert consultation to staff and community providers on the specialty area of practice.
• Develop evaluation components and outcomes indicators and report those evaluation results to VA and organizational leadership.