Heart Failure CNS Team- Admin & Booking Administrator - Peterborough

at  North West Anglia NHS Foundation Trust

Due to a secondment, the Heart Failure Clinical Nurse Specialist Team are looking for an efficient and responsive administrator to join them in contributing to the delivery of high quality care for their patients.
The Heart Failure Team provide cross site specialist care to both inpatients and outpatients who have been diagnosed with Heart Failure. It is a growing team with an expanding service and therefore the successful candidate should be flexible, have excellent communication skills and be able to work well as part of a team.
In addition to general administration duties and clinic bookings, there will also be a requirement to collate and input a wide range of data for use in the National Heart Failure Audit, in a timely manner.
Data input skills would be advantageous, and you will need to be responsive to the needs of the service. You will be a point of contact for patients, specialty teams and other departments for enquiries relating to Heart Failure reviews.
The successful candidate will be based within the Heart Failure Office at Peterborough City Hospital, although as the service expands then there may be a requirement for occasional cross site travel within the organisation.
Utilising Microsoft Office packages including Excel, Word and E-mails and utilising other databases as required (e.g. for NICOR) to provide an efficient service for the team.
Responding to enquiries from patients/departments/other heart failure services (email, letter and telephone) ensuring good communication and appropriate response.
Providing efficient and comprehensive administrative support required to meet the needs of the Heart Failure Nursing Service
Ensuring appropriate heart failure clinic follow up.
Responding to enquiries from patients/other departments (email, telephone, letter) ensuring good communication and appropriate response.
Collecting and collating a wide range of data during a patients’ admission for heart failure, for use in national and local audit/reports.
Ensuring that patient referrals out to community heart failure services (& other services) are managed efficiently and in a timely manner.
To undergo training as necessary to meet the needs of new developments within the service.
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);

GENERAL ADMINISTRATIVE DUTIES:

Ensure referrals to the community heart failure nurses are actioned in a timely manner.
Supporting the Heart Failure Nurses by responding to generic emails/telephone/letter queries and highlighting/prioritising action required to the nursing team.
Prepare MDT list weekly and input outcomes onto patient timeline.
Accurate filing of information – office based filing/Evolve
Maintaining a stock of patient leaflets/office supplies
Take notes at heart failure meetings and produce typed minutes
To undertake other administration tasks as required by HF nursing team