Heart Failure CNS Team- Admin & Booking Administrator - Peterborough

at  North West Anglia NHS Foundation Trust

MAIN RESPONSIBILITIES TEAMWORK The post holder will: Maintain good working relationships with colleagues within the HF team and the cardiology nursing specialist teams and in other Trust departments. Communicate in an appropriate manner with all staff within cardiology, other departments across the Trust and bodies external to the Trust. Work flexibly and liaise with cardiac rehabilitation administrator to maintain and ensure smooth running of the HF and CR services (gaining additional skills as required). Deal with any problems in a constructive manner, communicating with relevant staff as necessary.
Advise the HF Team Leader of any points of concern relating to the administration of the service. Attend meetings when relevant. Be aware of workload and pressures within the team/other specialist nursing team enabling support and encouragement given upholding Trust values and behaviour. To ensure adequate cover is in place during absence by liaising with the Cardiac Rehabilitation administrator COMMUNICATION Key link with: Patients (via telephone) Heart Failure Specialist Nurses Cardiology lead nurse Cardiologists and all members of the cardiology team Community Heart Failure Teams Administrative staff within cardiology and outpatients ADMINISTRATION PROCESSES Audit To support the heart failure nursing team in the collection of data for the National Institute for Cardiovascular Outcomes Research (NICOR) -Heart Failure audit.
To input data on to the NICOR database in a timely and efficient manner. To maintain collection of in-hospital data (as directed) for use in local audits. To assist the team in compiling datasets required for audit/service improvement when require Clinics To ensure any actions detailed in clinic have been completed i.e. booking of follow up appointments To keep an accurate account outstanding appointments, patient cancellation/rebooks.
To liaise with cardiology secretaries, outpatient booking team and patients answering any queries regarding heart failure nurse clinics. To input Cardiac Rehab clinic outcomes, make new/follow up clinic appointments and update spreadsheets as directed, when covering Cardiac rehabilitation administrator General Administrative duties: Ensure referrals to the community heart failure nurses are actioned in a timely manner. Supporting the Heart Failure Nurses by responding to generic emails/telephone/letter queries and highlighting/prioritising action required to the nursing team. Prepare MDT list weekly and input outcomes onto patient timeline.
Accurate filing of information office based filing/Evolve Maintaining a stock of patient leaflets/office supplies Take notes at heart failure meetings and produce typed minutes To undertake other administration tasks as required by HF nursing team

Please refer the Job description for details