Heartland Proposition and Experience Lead

at  Aware Super

COULD YOU BE SUPER HELPFUL?

As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.
But don’t take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine’s Best and Canstar’s Best Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don’t do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.
Sound good? Learn more about us and what we do at https://awaresuper.com.au

EMPLOYEE EXPERIENCE

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.

We love working at Aware Super because our hard work is rewarded by:

• A culture of career growth and development, backed by a commitment to internal career mobility
• Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones

YOUR NEW ROLE

As Proposition & Experience Lead you will work as a Product Owner role and responsible for delivering propositions and experiences for members. You will be the knowledge expert for our “heartland” members, understanding their experiences, journeys, help offers and related needs.

SOME OF THE KEY RESPONSIBILITIES ARE:

• Develop and implement grow and connect propositions.
• Act as squad participant / PRODUCT OWNER (as required) to deliver and embed propositions (at scale).
• Act as Grow and Connect proposition knowledge expert to inform Brand and other value streams e.g education of requirements.
• Identify opportunities to further improve the engagement of members in the employer and or partner environment or through at scale digital engagement channels.
• Responsible for ensuring the squad is ideating, delivering, and executing initiatives to uplift experiences for members that deliver against our OKRs
• Responsible for reporting member analytics and identifying additional opportunities for improvement.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE THE FOLLOWING SKILLS AND EXPERIENCE:

• Extensive marketing experience
• Experience working in or leading an Agile delivery team using tools such a Jira to manage backlogs
• Experience in marketing and digital marketing roles with experience working with MarTech platforms (ideally Adobe but others also relevant)
• Preferable experience as product owner in an agile squad
• Demonstrated experience managing a diverse group of stakeholders from across the organisation
• Tertiary qualification in marketing, communications or related equivalent experience
• Preferable superannuation experience or financial services
• Strong communication and presentation skills
• Strong stakeholder influencing skills with an ability to influence others to ideate, co-create and deliver to achieve results
• Strong budget management skills
• Strong Data & Analytical skills
• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.