HELLO NORI RICHMOND CENTER - SENIOR SUPERVISOR

at  Hello Nori Richmond

Be a part of one of the fastest growing teams in Canada. Hello Nori Richmond will be opening it’s doors this June and we are looking for dedicated, and enthusiastic team members to join our service team. Be a part of the excitement as we bring our beloved hand roll experience to the Richmond Market!
POSITION: Senior Supervisor
Job Overview: Oversee the general day to day operations of the restaurant including environment cleanliness, staffing levels, guest management, inventory management and employee training/coaching.
Reports To: District Team Leader and Executive Management Team.

• Team Management: Oversee the work of servers, hosts, and other staff, assigning tasks and ensuring efficient performance. Manage pre-shift arrangements and coordinate staff breaks smoothly during service.
• Customer Service: Monitor dining area to ensure customer satisfaction, address complaints, and create a positive dining experience for patrons.
• Quality Control: Check dishes before service for compliance with the restaurant’s standards and address any discrepancies.
• Inventory and Stock Management: Manage inventory, including ordering supplies, monitoring levels, and ensuring sufficient stock for dining area. Handle requisitions appropriately.
• Staff Training: Train new employees and conduct ongoing training for existing staff on procedures, customer service skills, and safety protocols.
• Enforcing Health and Safety Standards: Ensure compliance with health and safety regulations, promoting proper hygiene practices and safety protocols.
• Shift Scheduling: Handle employee scheduling using Push to ensure coverage during peak periods, accommodating vacations or sick leaves.
• Handling Cash and Payments: Manage cash registers, process payments, and ensure accurate accounting of sales.
• Handling Reservations and Event Planning: Manage reservations and organize special events or parties, as required.
• Problem Solving: Address various service challenges, including customer issues, staff conflicts, and equipment malfunctions.
• Maintaining Cleanliness: Ensure the restaurant is clean and well-maintained, including both dining and kitchen areas.
• Monitoring Compliance: Ensure adherence to restaurant policies, rules, and procedures.
• Reporting and Communication: Provide regular reports to management and communicate essential information to staff.