Help Desk Agent
at ADIB Abu Dhabi Islamic Bank
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 26 Aug, 2024 | Not Specified | 27 May, 2024 | N/A | Computer Skills,Service Standards,Regulations | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
Role : Help Desk Agent
Location : Dubai
Responsibilities:
ROLE PURPOSE:
To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.
RESPONSIBILITIES:
- Maintaining a high level of service attitude towards customers.
- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos, customer letters, filing etc.,
- Delivery of cheque books and ATM cards to customers
- Handling and delivering captured card issues on account of customers
- Delivery of covered cards to customers
- Delivery of returned cheques to customers
Perform any other responsibilities entrusted by Branch management from time to time.
SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:
- knowledge of ADIB’s Retail & institutional Banking products & services
- knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices , regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
Job ID 300002177918532
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Banking / Insurance
Customer Service
Graduate
Proficient
1
Dubai, United Arab Emirates