Help Desk Analyst II

at  Robert Half

We are inviting applications for the role of Help Desk Analyst II at our manufacturing facility located in Meadville, Pennsylvania, United States. This role involves providing comprehensive end-user support in a Microsoft environment, including support through Microsoft Teams, SharePoint sites management, office printers maintenance, and more. This is a short term contract employment opportunity.

• Provide end-user support in a Microsoft environment including Teams and SharePoint sites.
• Offer technical support for office printers and other IT equipment.
• Participate in migration events, which may require travel within Pennsylvania.
• Work autonomously, demonstrating self-motivation under a remote supervisor.
• Comfortably operate within manufacturing environments as part of IT support tasks.
• Utilize provided tools for remote desktop solutions and support infrastructure teams.
• Support team members through Microsoft Teams and manage SharePoint sites.
• Maintain office printers and handle any related issues.
• Resolve any IT related issues promptly and efficiently.
• Work closely with infrastructure teams to ensure the smooth running of IT operations.
• Minimum of 2 years experience in a Help Desk Analyst role or similar
• Proficiency in Microsoft software applications
• Experience with Microsoft 365 Enterprise
• Knowledge of Active Directory
• Ability to troubleshoot and resolve technical issues
• Excellent communication and interpersonal skills
• Ability to work well in a team and independently
• Strong problem-solving skills and attention to detail
• Industry experience in manufacturing is preferred
• Ability to handle multiple tasks and prioritize effectively
• Willingness to participate in continuous learning and training opportunities
• Strong customer service orientation
• Ability to work in a fast-paced environment.
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  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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