Help Desk Analyst

at  Lethbridge College

ABOUT THE POSITION

The Information Technology Services area is looking for a positive and energetic individual to join our Help Desk team in a permanent full-time, position as a Help Desk Analyst. The successful candidate will provide the first level of contact for staff, faculty and students to report hardware and software problems related to the network, student systems, administrative information systems, desktops, printers, new media and other technological areas.
As a Help Desk Analyst you will troubleshoot and resolve support calls with a first call resolution mindset utilizing second level supports and resources as needed. With the use of our ticketing system Help Desk Analysts record detailed ticketing information from creation to resolution as well as look for opportunity and trends based on work request history.

REQUIRED QUALIFICATIONS

• A minimum two-year college diploma in a related information technology discipline, plus one year of work experience with direct customer contact preferably in a help desk environment; combination of education and experience may be considered
• Working knowledge of large administrative information systems similar to those used at the college and have worked in a computer help desk environment will also be considered
• Exceptional customer service skills with the ability to maintain a positive and friendly outlook
• Strong oral and written communication skills
• Ability to work independently and in project teams

LAND ACKNOWLEDGEMENT

Located on the traditional lands of the Blackfoot Confederacy, Lethbridge College is committed to honouring the land from a place of knowing. We honour the Siksikaitsitapi as both the traditional and current Land Keepers of this area, and we welcome all Indigenous and non-Indigenous peoples who call Blackfoot territory their home to disclose as such when submitting applications.

Please refer the Job description for details