Help Desk Analyst

at  Robert Half

This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. Located in Houston, Texas, the Help Desk Analyst opportunity is a permanent role.

Responsibilities

• Independently investigate and implement solutions to technical issues
• Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
• Provide IT support for operating systems, productivity software, and a variety of other applications used internally
• Identify recurring technical issues and propose solutions to address the root of the problems
• Prior experience with IT support ticketing systems
• Working knowledge of user administration and bug fixing in a client server environment
• Background in installing and configuring operating systems, networked and local printers, and business applications
• Strong problem solving and analytical skills
• Desktop Support experience
• Knowledge of End-User Support
• Application support experience
• Basic networking concepts

Technology Doesn’t Change the World, People Do. ®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use

• Independently investigate and implement solutions to technical issues
• Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
• Provide IT support for operating systems, productivity software, and a variety of other applications used internally
• Identify recurring technical issues and propose solutions to address the root of the problems
• Prior experience with IT support ticketing systems
• Working knowledge of user administration and bug fixing in a client server environment
• Background in installing and configuring operating systems, networked and local printers, and business applications
• Strong problem solving and analytical skills
• Desktop Support experience
• Knowledge of End-User Support
• Application support experience
• Basic networking concept