Help Desk Analyst

at  Robert Half

This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is located in the Vancouver, British Columbia area and is a short-term contract / temporary opportunity.

What you get to do every single day

• Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
• Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
• Pinpoint recurring technical issues and present solutions to address the root of the problems
• Independently investigate and implement solutions to technical issues

Minimum 1 year as a Level 1 Support
Working knowledge of user administration and bug fixing in a client server environment
Experience with IT support ticketing systems
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Network Troubleshooting experience preferred
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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• Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
• Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
• Pinpoint recurring technical issues and present solutions to address the root of the problems
• Independently investigate and implement solutions to technical issue