Help Desk and Systems Administrator

at  Viventium Software

$28.85 - $40.87 plus one weeks bonus Viventium Software Inc. is a SaaS-based human capital management solution that provides a remarkable user experience and award- winning software. Viventium provides flexible software and expert guidance so clients can be sure their payroll is done right.
Viventium offers specialized solutions in the health services markets which include home care agencies and skilled nursing facilities. Viventium Software supports all fifty of the United States with payroll and HR solutions.
Relax – you’re with Viventium.

PREFERRED QUALIFICATIONS

• Professional certifications like Comp TIA A+, CompTIA Network+, Google IT Support Professional Certificate, Cisco Certified Network Associate (CCNA), etc. (any Information Security certification)
  Viventium is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Viventium makes hiring decisions based solely on qualifications, merit, and business needs at the time

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in IT, computer science, a related field or equivalent experience
• 2+ years’ experience in a help desk or technical support role
• Strong knowledge of computer software, operating systems, and networking
• Working knowledge of help desk software, databases and remote control
• Excellent communication skills, both written and verbal
• Ability to effectively troubleshoot and resolve technical issues to completion
• Advanced troubleshooting and multi-tasking skills
• Detail-oriented with strong problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment, taking direction from both CIO and more experienced engineers
• Customer-focused with a friendly and patient demeanor
• A security-first mindset
• The ability to be in Viventium’s offices at least two days per week in the first 4-6 months of the position

POSITION PURPOSE

We are looking for a friendly and knowledgeable Help Desk Specialist to join our team in the computer software industry. As a Help Desk Specialist, you will be responsible for providing technical support, troubleshooting software issues, and assisting customers with their inquiries. You will play a crucial role in ensuring customer satisfaction by addressing their concerns in a prompt and efficient manner. This is an exciting opportunity to join a growing company and make a difference in the world of technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Provide first-level technical support to customers via phone, email, and chat
• Troubleshoot and resolve software-related issues reported by customers
• Document and track customer inquiries using our ticketing system
• Ensure proper recording, documentation, and closure
• Assist in implementing ticketing system
• Collaborate with internal teams to escalate and resolve complex technical issues
• Assist associates in navigating our software applications and provide helpful guidance
• Contribute to the development and maintenance of a knowledge base for customers and internal teams
• Recommend and implement procedure modifications or improvements
• Maintain a high level of professionalism and always provide excellent customer service
• Follow up with customers, provide feedback and see problems through to resolution

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in IT, computer science, a related field or equivalent experience
• 2+ years’ experience in a help desk or technical support role
• Strong knowledge of computer software, operating systems, and networking
• Working knowledge of help desk software, databases and remote control
• Excellent communication skills, both written and verbal
• Ability to effectively troubleshoot and resolve technical issues to completion
• Advanced troubleshooting and multi-tasking skills
• Detail-oriented with strong problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment, taking direction from both CIO and more experienced engineers
• Customer-focused with a friendly and patient demeanor
• A security-first mindset
• The ability to be in Viventium’s offices at least two days per week in the first 4-6 months of the position.