Help Desk Engineer

at  Century Solutions Group Inc

JOB DESCRIPTION:

We are seeking a dedicated Help Desk Engineer of various levels of expertise to join our team. The successful candidates will be responsible for understanding the unique information technology needs by developing a fully customized program to care for their IT needs to fit the business model.

CONTINUING PROFESSIONAL EDUCATION (CPE) REQUIREMENTS:

• All levels are asked to complete a minimum of 15 CPE hours per quarter to ensure continuous learning and professional development in the area of Help Desk Engineer, IT Products, equipment, or Applications.

ADDITIONAL REQUIREMENTS:

• Ability to work well in a team and independently.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities effectively.

BENEFITS:

Health, Dental, Vision, 401-K, with matching, Vacation and Sick time, Paid Holidays
We offer a competitive salary and benefits package, and the opportunity to work in a dynamic and growing MSP environment. If you are a dedicated and ambitious professional seeking to make a significant impact in the IT Area of Help Desk Engineer, we would love to hear from you.
Please include your resume along with your compensation requirements.

LEVEL II ADDITIONAL RESPONSIBILITIES:

• All Level I responsibilities
• Apply system analysis techniques and procedures to determine hardware, software, or system functional specifications.
• Troubleshoot problem areas in a timely and accurate fashion and develop solutions.
• Provide client end user training and assistance where required.

LEVEL III ADDITIONAL RESPONSIBILITIES:

• All Level and II Responsibilities
• Manager daily ticket service board to ensure tickets are properly addressed and escalated. Ensure all service tickets are documented and notes are detailed and maintained in both ConnectWise and IT Glue as needed.
• Serve as a technical resource for department and company -wide IT solutions.
• Participate in “after hours, on call” monitoring and support of client systems.
• Maintain up to date certifications and stay abreast of the latest developments in IT technologies.
• Perform other duties as assigned.