Help Desk/IMO

at  General Dynamics Information Technology

Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
Job Family:
Systems Administration
Job Qualifications:
Skills:
Computer Systems, Desktop Computers, Laptops
Certifications:
CompTIA - Security+ - CompTIA
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
GDIT has an exciting opening for a Help Desk/IMO to join our EMITS team in Wiesbaden Germany. EMITS Supplies Mission Command Support for U.S. Army Europe.
The Help Desk/IMO is responsible for ensuring all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. They will also be tasked with re-imaging desktops and laptops and deploys new equipment to end users.
Configure, install, and support desktop computers, laptop computers, printers, monitors, and other general peripherals. Provide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers and third-party support software.
Relocate IT equipment including desktop computers, printers, monitors, and other general peripherals. Provide end-user software troubleshooting and support; daily maintenance and incident/problem resolution for escalation of desktop support related issues. Configure IT devices for secure operation, including installation of security software, software updates, and other configurations. Connect and configure IT devices to use computer networks. Diagnose hardware and software failures, communicates the remediation plans to users, and provide status updates. Provide software support for user’s applications, including basic to advanced software operations and general use of computers and peripherals. Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management. Provide virtual/remote assistance sessions with Damware and Windows Remote Desktop. Develop end-user documentation and instructions.
Document all user requests and actions taken in ServiceNow ticketing system.

Please refer the Job description for details