Help Desk Manager

at  InfraSource

INFRASOURCE, A QUANTA SERVICES COMPANY

At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our country by connecting people and resources. As an industry leader over the last 65 years, we have built our reputation as a premier provider of services with a solid track record of performance, integrity and – above all – a commitment to safety, quality, and our people.
Job Title: Help Desk/Infrastructure Manager
Location: Columbus, OH
Job Summary:
The Help Desk/Infrastructure Manager will be responsible for oversight of the Help Desk and Infrastructure teams. This will include monitoring generating, operating, and maintaining BI applications that provide the company with actionable business insights. You will be transforming raw, often complex data into interactive dashboards and reports. This role is crucial in helping enhance our business intelligence footprint across the organization.

WHAT IS REQUIRED?

• Bachelor’s/master’s degree in Computer Science or Information Systems Technology or equivalent related experience.
• Minimum 5 years experience of Information Technology leadership.
• Knowledge of business practices, positive attitude, self-motivated, ability to lead and adapt to change.
• Maintain and develop industry knowledge.
• Strong collaboration and people skills.
• Microsoft Office Skills and additional programs as defined in the job description.
• Strong preference for individuals with comprehensive understanding of the utility construction and maintenance sector.
  This position is subject to the Federal Department of Transportation (DOT) drug & alcohol testing regulations as outlined in 49 CFR Part 382 and/or 49 CFR Part 1993.

• Works in close conjunction with IT top management to coordinate help desk/infrastructure related projects.
• Carries out supplementary IT tasks.
• Oversees new IT installations.
• Works with customers to development project requirements and contracts with independent vendors, if needed.
• Monitors the ticket system for urgent technical issues to be addressed.
• Addresses complicated support issues that are escalated by the help desk.
• Responsible for the hiring, evaluation, leadership and the continual development of the Help Desk and Infrastructure support staff.
• Maintains and utilizes technical knowledge of organizational systems and/or applications to coordinate related installation and maintenance functions within supported locations.
• Performs or reviews site surveys to determine hardware and networking infrastructure needs of new and existing locations.
• Responsible for install, upgrade and maintenance of applications used in supported locations.
• Delegates functions and accountability to technical personnel for successful completion of assigned tasks.
• Works with IT leadership and staff to develop methods to increase efficiency in operational support.
• Organizational Asset Purchasing Management
• Oversees inventory management to ensure adequate levels are being maintained and allocated.
• Reviews and submits vendor invoices for equipment and services to finance.
• Acquires server, PC and application licenses for equipment as needed.