Help Desk Representetive

at  NCR Corporation

Help Desk Representetive
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
Job Description

• Assessment & validation of tickets that come in to the Helpdesk
• Perform basic remote troubleshooting with end-users of PCs and retail point-of-sale devices
• Remotely dispatch service personnel, and work directly with customers to understand the problems and ensure a timely and satisfactory resolution
• Communicate & collaborate with customers, service personnel, logistics and account managers via phone and email to ensure problem resolution & meet Service Level Agreements
• Document, verify and make appropriate corrections to the incident record and customer profile
• Maintain & develop knowledge and expertise associated with multiple customer accounts, processes and the applications that support said processes.
• Handle escalations, when required, to the appropriate group