Help Desk Specialist Associate - Singapore (Office)

at  Akamai

ABOUT US

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

JOIN US

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

As an Associate Help Desk Specialist, you will be responsible for:

• Providing world-class support to customers customers in-person at Solution Centers and over live chat, ticket and phone channels
• Providing support to peers in order to craft the best solution for our global customers
• Being able to utilize resources and hunt down solutions to complex problems
• Working with Senior Solution Specialists on presenting complete solutions to our customers’ technical and functional needs
• Ensuring accurate and secure inventory management practices are followed to ensure compliance
• Providing actionable and in-the-moment feedback to your teammates to improve ourquality of service delivere

To be successful in this role you will:

• Have a Degree and good experience in a Help Desk, Service Desk or customer-facing environment
• Demonstrate knowledge of software and hardware troubleshooting, upgrading and repairing; desktops, laptops, and associated hardware
• Be naturally curious, passionate about problem solving and constantly adapting and learning new things
• Be able to maintain a clean, safe, and efficient workspace both back and front of house
• Show a genuine passion for outstanding customer service
• Be able to re-prioritize and adapt to a fast-moving environment
• Demonstrate great time management skill