Help Desk Technician

at  Banyan Treatment Center

WHY JOIN US?

Banyan Treatment Centers stands as a nationally recognized leader in addiction and mental health care, boasting a comprehensive continuum of care and holding the esteemed Joint Commission Accreditation (Gold Seal of Approval). From our inception, we’ve evolved into an authority and innovator in addiction care and mental health treatment, extending our services across 17 locations and providing Telehealth options throughout the United States.
Our collective mission is straightforward yet powerful: to liberate individuals from the shackles of addiction. With a team representing diverse backgrounds, many of whom have firsthand experience with addiction, we resonate with the very community we serve. Leveraging our expansive team of dedicated professionals and a well-established infrastructure, we deliver personalized treatment to support everyone who seeks our assistance.

The banyan tree flourishes when supported by others, thriving for centuries. At Banyan Treatment Centers, we foster an environment that promotes growth for both our clients and professionals alike.

• Fast-paced, collaborative work environment with room for feedback and creative input.
• Weekly Pay-Cycle- pay day is every Friday!
• CPR Training
• Continuing Education Units for license renewal.
• Internal promotional opportunities
• Annual merit increases
• Employee Assistance, Meal Incentive, and Referral Programs
• Comprehensive benefits for full-time employees:
• Medical, Vision and Dental Insurance
• Whole and Term Life Insurance
• Short and Long-term disability Insurance
• Retirement Savings Plan
• Paid Time Off
• 7 Paid Holidays, inclusive of a floating Holiday to use at your discretion.
• Rotating Holiday Schedule

Job Duties:

• Performs and/or oversees software and application installation and upgrades.
• Installs, configures and maintains employee computers, Windows networks, file servers, networking cabling and other related equipment, devices and systems; adds and/or upgrades and configures disk drivers, printers and related equipment.
• Investigates user problems and identifies their source; determines possible solutions; test and implements solutions.
• Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end users on the network.
• Assists personnel of other departments as a computer resource.
• Provides computer orientation to new and existing company staff.
• Demonstrates the ability to communicate technical information to nontechnical personnel.
• Build positive relationships with staff and vendors.

QUALIFICATIONS:

• Associates Degree preferred
• 3-5 years of related experience preferred
• Great customer service skills
• Strong problem solving and organizational skills
• Excellent communication skills
• Ability to multi-task effectively
• Ability to stay on task with minimal direction
• Must be able to lift 25 pounds

EXPERIENCE

Preferred

• 3 - 5 years: Related experience

EDUCATION

Preferred

• Associates or better

• Performs and/or oversees software and application installation and upgrades.
• Installs, configures and maintains employee computers, Windows networks, file servers, networking cabling and other related equipment, devices and systems; adds and/or upgrades and configures disk drivers, printers and related equipment.
• Investigates user problems and identifies their source; determines possible solutions; test and implements solutions.
• Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end users on the network.
• Assists personnel of other departments as a computer resource.
• Provides computer orientation to new and existing company staff.
• Demonstrates the ability to communicate technical information to nontechnical personnel.
• Build positive relationships with staff and vendors