Helpdesk Administrator

at  Robert Walters

Our client is seeking a dedicated and enthusiastic Helpdesk Administrator to join their dynamic team. This role offers an exciting opportunity to provide administrative and customer service support to various programs and initiatives. As the first point of contact for all program enquiries, applications, and claims, you will play a crucial role in ensuring compliance with eligibility requirements. You will have the chance to communicate effectively with a wide range of stakeholders, providing solutions and guidance. This role offers a unique blend of administrative tasks and customer interaction, making every day different.

ABOUT THIS COMPANY:

Our client is a leading organisation with a strong commitment to quality and teamwork. They value the contribution of their staff and provide opportunities for personal development and training. The company fosters positive workplace relationships and encourages collaboration among team members. They are known for their high standards of customer service and their dedication to improving work methods, outcomes, and team performance.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sophie Theel on 08 8216 3522 for a confidential discussion.
Our client is seeking a dedicated and enthusiastic Helpdesk Administrator to join their dynamic team. This role offers an exciting opportunity to provide administrative and customer service support to various programs and initiatives ..

WHAT YOU’LL DO:

As a Helpdesk Administrator, your primary responsibility will be providing administrative support to various programs and initiatives. You will handle incoming enquiries, applications, and claims, ensuring they are processed in compliance with eligibility requirements. Your role will involve maintaining high levels of customer service by providing effective solutions and guidance. You will also gather, assess, and evaluate data to inform decision-making processes. Additionally, you will assist in developing tools and resources that aid in the successful delivery of programs. Your ability to communicate effectively with a diverse range of stakeholders will be key in this role.

• Coordinate and provide administrative support to various programs and initiatives
• Monitor and process incoming enquiries, applications, and claims
• Maintain high level of customer service by providing solutions and guidance
• Gather, assess, and evaluate data to inform decision making
• Maintain data entered into systems to ensure efficiency of report preparation and payment processing
• Assist in developing tools and resources to support the delivery of programs and initiatives
• Communicate effectively with a wide range of stakeholders over varied mediums

The ideal candidate for the Helpdesk Administrator position brings a wealth of experience in prioritising tasks effectively while maintaining high-quality output. You have exposure to policy interpretation and can apply a range of administrative procedures seamlessly. Your intermediate skills in Microsoft Office 365 - Word, Excel, MS Outlook - coupled with your experience using software for querying and reporting from databases make you an asset. Your strong interpersonal skills and excellent written and verbal communication abilities enable you to interact effectively at all levels. Your ability to think critically, use initiative, and develop solutions for complex tasks sets you apart.

• Experience in determining priorities and managing time effectively whilst maintaining high levels of work quality
• Exposure to policy interpretation and application of a range of administrative procedures
• Intermediate skills in Microsoft Office 365 - Word, Excel, MS Outlook
• Experience using software for querying and reporting from a central database
• Strong interpersonal skills with excellent written and verbal communication abilities
• Demonstrated ability to think critically, use initiative, develop solutions for complex task