Helpdesk Agent
at teamblue Denmark AS
8660 Skanderborg, Region Midtjylland, Denmark -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 12 Sep, 2024 | Not Specified | 15 Jun, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
At team.blue, our commitment to excellence drives us to provide top-tier support for our end-users. As a Helpdesk Agent, you will play a vital role in assisting users with their technical inquiries, ensuring smooth operations and a seamless user experience.
Responsibilities:
- User Assistance: Guide end-users through operating systems, hardware, software, cloud services, and IdP configurations.
- Problem-Solving: Offer comprehensive support both remotely and in person, adeptly navigating troubleshooting procedures and resolving issues.
- Customer Follow-Up: Ensure satisfaction by following up with customers after resolving their issues.
- Collaboration: Engage with users to understand their needs, translating them into scalable, user-friendly solutions.
- Documentation: Contribute to documenting processes and creating new procedures to enhance efficiency.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT Support
Graduate
Proficient
1
8660 Skanderborg, Denmark
