LET’S TALK ABOUT YOUR CAPABILITY AND EXPERIENCE

• Minimum 1 year experience in helpdesk role
• Working knowledge of ServiceNow and Agent workspace
• L1 knowledge in O365 Azure Active Directory Amazon Connect and other Digital modern workspace technology.

CAPGEMINI AUSTRALIA HAS DEVELOPED AND MANAGES, PROCESS ORIENTATED MANAGEMENT SYSTEMS COMPLIANT TO THE REQUIREMENTS OF ISO9001, ISO27001 AND ISO14001. WE ARE COMMITTED TO DELIVERING SECURE SOLUTIONS AND SERVICES THROUGH STATE-OF-THE-ART PROCESSES AND CONTINUAL IMPROVEMENT FRAMEWORKS IN LINE WITH INDUSTRY BEST PRACTICES AS WELL AS CONTRACTUAL, STATUTORY, AND REGULATORY REQUIREMENTS.

LI-BS

LET’S TALK ABOUT THE ROLE AND RESPONSIBILITIES

• Answer all contacts efficiently in a professional and courteous manner.
• Address service requests and incidents or escalate to a 2nd line analyst or the resolving teams.
• Return calls, troubleshooting procedural follow up as agreed to address incidents and service requests.
• Handle incidents and service requests according to assigned priorities.
• Search and update work procedures according to the knowledge management.