Helpdesk Analyst

at  Klohn Crippen Berger

KCB Australia Pty Ltd (KCB) is a team of professionals whose passion is to provide solutions to our clients while reducing potential risks to the wider community and environment. Our clients are predominantly from the resources sector and we work on both Australian and international projects.
We have an opportunity for a hands on Helpdesk Analyst, working with the global IT team, providing front line support to KCB’s engineers, scientists and administrative staff in the Australian business unit. Primary focus will be supporting KCB’s offices in Brisbane, Perth, Newcastle and Hobart. If you share our passion, please apply.

ABOUT US:

Our Australasia Group provides engineering and geoscientific services to mining clients worldwide. Our Australian operations span across Australia and the Pacific Rim, with world-class projects within our portfolio, and active supporting roles to our other operations in North and South America and the UK.
KCB project work is challenging and varied. We are committed to employment equity and encourage applications from all qualified career seekers. We offer career development and salaries commensurate with experience and an attractive benefits package. KCB is an Australian Business Awards Employer of Choice recipient (2015-2023).
Are you up to the challenge?
Candidates with a drive for team-oriented project delivery are especially encouraged to apply.
If you’re interested in this position, please apply online at www.klohn.com.
We thank all applications for applying; however only short-listed candidates will be contacted

Skills, Knowledge, Education and Experience

• Exceptional customer service focus.
• First rate diagnostic and problem-solving skills.
• Self-motivated and able to work independently, but knows when and why to escalate; eager to learn and grow.
• An engaged team player, prepared to actively contribute as a member of the local Australian services team and the global Helpdesk team.
• Able to prioritise and organise in a fast-paced environment; patient and confident under pressure.
• Strong planning, project and task management skills.
• Excellent verbal and written communication; able to work directly with line-of-business groups, clearly understand their issues and recommend appropriate technical solutions within the context of KCB’s global IT architecture and policies.
• University degree or equivalent minimum in related field.
• Minimum 2 years of broad technical experience in a networked Windows business environment.
• Able to travel nationally and internationally as required

• On-site and remote technical support, with primary focus on KCB’s Australian staff:
• Diagnose and resolve end user hardware, software and network issues.
• Configure and deploy new PCs and upgrades, printers, mobile phones, tablets and other hardware.
• Install and upgrade software.
• Manage and prioritize Helpdesk tickets.
• Local purchase and inventory management of PCs, software, network equipment mobiles and other IT resources for KCB’s Australian operations, including vendor management.
• Assist the global Systems team as required to:
• Install and manage servers, storage, network and security equipment in Australian offices
• Perform account maintenance, file restore and other basic Systems tasks
• Maintain IT documentation, inventory and other records.
• Present short sessions for local staff on IT-related topics like cybersecurity, tips with common applications, etc.
• Other technical projects and duties as assigned.

Skills, Knowledge, Education and Experience

• Exceptional customer service focus.
• First rate diagnostic and problem-solving skills.
• Self-motivated and able to work independently, but knows when and why to escalate; eager to learn and grow.
• An engaged team player, prepared to actively contribute as a member of the local Australian services team and the global Helpdesk team.
• Able to prioritise and organise in a fast-paced environment; patient and confident under pressure.
• Strong planning, project and task management skills.
• Excellent verbal and written communication; able to work directly with line-of-business groups, clearly understand their issues and recommend appropriate technical solutions within the context of KCB’s global IT architecture and policies.
• University degree or equivalent minimum in related field.
• Minimum 2 years of broad technical experience in a networked Windows business environment.
• Able to travel nationally and internationally as required.