Helpdesk – Senior Process Associate – German – Remote Romania

at  Genpact

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting application for the role of Helpdesk – Senior Process Associate – German – Remote Romania
The Helpdesk team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed.
Responsibilities
 Sending of cases which needs resolution through the contact persons agreed with the client in order to obtain final result.
 Daily activity reports preparation and update.
 Solving cases open by the suppliers/employees sent via e-mail, Finance Answers ticket/Lync or phone
 Vendor/employees account reconciliation and reports preparation
 Vendor statement reconciliation if needed
 Vendor/employees open (debit and credit) balance analysis
 Vendor master data check and request of updates if needed
 If needed – client and Genpact meetings participation
 Ask for re-send of unclear or incomplete invoices
 Ad-hoc reports
 Proactive control in order to identify any potential errors.
 Payment exceptions analysis where needed
 Identify and provide solutions for issues related to internal approvals, budget, deliveries (for both purchase requisitions and purchase orders)
Qualifications

Minimum Qualifications:

• Good written and verbal German C1 and English B2.
• Interpersonal skills and the capacity to work independently and with a team.
• Previous experience in the AP and T&E fields represents an advantage for future applicants.

What can we offer

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various trainings (initiating, soft skills).
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobSenior Process Associate
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 15, 2024, 8:43:02 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

Please refer the Job description for details