Helpdesk Support Analyst (Hybrid)

at  Compugen Inc

Surrey, BC, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate04 Jul, 2024USD 50000 Annual05 Apr, 20241 year(s) or aboveSecondary Education,Communication Skills,TechnologyNoNo
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Description:

HELPDESK SUPPORT ANALYST

Compugen is currently recruiting for a Helpdesk Support Analyst. Flexibility to work full-time shifts, including weekends and evenings is required. The Helpdesk Support Analyst ultimate goal is to assist callers with troubleshooting applications and hardware through friendly and professional communication. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving and courteous phone presence.

QUALIFICATIONS :

1 year of experience in a technical support role within call-centre environment
Experience using an online ticketing system
Exceptional customer service and communication skills
Post-Secondary education within technology is preferred
A+ certification is an asset

Responsibilities:

Provide helpdesk support services to end users, including device and software application troubleshooting over the phone, through email and web support.
Identify and resolve Level 1 technical issues with hardware and install applications on various devices
Assist customers with clear communication and step-by-step solutions
Escalate concerns/questions to supervisor as required
Collect, organize and maintain a problems and solutions log for use by other Technical Support Representatives

REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT

Diploma

Technology is preferred

Proficient

1

Surrey, BC, Canada