Helpdesk Support

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing

What will you do:

• Receiving end-user tickets, calls and emails;
• Ticket administration;
• Provide first-level resolution for IT-related issues;
• Coordonating the end-user resolution in cooperation with the other support units;
• Diagnostics of incoming tasks;
• Remote users support;
• Helpdesk Processes improvement;
• Create and update knowledge documents;
• Take part in testing new IT systems.

What will you bring:

• Basic knowledge in networking;
• Hands-on experience with Microsoft Active Directory;
• Result oriented and “can do” attitude;
• Able to work independently and as part of a team;
• Good communication skills;
• Proactivity;
• Good written and spoken English.

What your background should look like

Candidatii care au aplicat pot fi interesati si de informatiile suplimentare mai jos dataliate:

• Domiciliul stabil in Bucuresti sau in zonela limitrofe.
• Programul de lucru: de la ora 09.00 pana la 17.30, cu 30 minute pauza de masa;
• se lucreaza in regim hibrid )se intra in acest program dupa perioada de inductie, care poate fi de trei luni).

What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Romania SRL
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
hrsc@cencora.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

• Receiving end-user tickets, calls and emails;
• Ticket administration;
• Provide first-level resolution for IT-related issues;
• Coordonating the end-user resolution in cooperation with the other support units;
• Diagnostics of incoming tasks;
• Remote users support;
• Helpdesk Processes improvement;
• Create and update knowledge documents;
• Take part in testing new IT systems