Helpdesk Support

at  Net2Source

Title: Helpdesk Support
Location: St. Catherine’s, ON (Onsite)
Duration: 9 months
Training: 4-6 weeks Monday to Friday 9 – 5:30 PM
Interview process: Phone interview and written test
Job Description :-

¿ Handling chat, async messaging and phone channels
¿ Developing proactive recommendations on process improvements or efficiencies that can be gained.
¿ Recommending system/technology enhancements that could be implemented to create efficiencies.
There will be different areas in which resource may be trained up on. The client advised that chats seem to be heavier volume of requests. However, there will be a voice component, we just do not know how much yet. Candidate would be dealing with more complex situations/scenarios as this is a Tier 2 Helpdesk position. Training will be conducting directly by the client onsite.
Basic Qualifications :-
1 year of experience as a help desk technician and/or customer support role.
Tech savvy with working knowledge of office automation products, databases, and remote control.
High School Diploma or equivalent.
Flexibility with hours of operations. Preferred Qualifications
Ability to learn new technologies and implement them.
Technical experience, digital experience a plus.
Exceptional customer service experience.
Ability to multitask and work with multiple tools to provide the best resolution. Professional Skill Requirements
Strong attention to detail
Excellent writing skills
Excellent listening and interpersonal skills
Strong computer skills
Strong analytical and problem-solving skills
Excellent communication skills
Ability to work independently and exercise good judgment
Ability to adapt to quickly to changing situations
Dedication to continuous improvement and customer service excellence

Demonstrated leadership in professional setting; either military or civilian

• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management, and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
Regards,

Please refer the Job description for details