Helpdesk Support Specialist

at  CRS Temporary Housing

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policy holders, we provide a variety of solutions to make this difficult time easier.
Our office is located near North I-17 & 101 Loop in North Phoenix, AZ.
This position will provide Helpdesk support via telephone, e-mail, instant messaging, and in-person for all departments. This position requires using computer and office equipment, sitting, or standing, and moving furniture and equipment when requested. Casual dress code. Full-time hours Monday through Friday. Expected to work in corporate office in Phoenix.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent required
• A+ Certified preferred.
• Typing speed 40 wpm or higher preferred.
• Stable work history with excellent attendance
• Active Directory experience a plus
• Atlassian Service Desk and JIRA issues tracking experience.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
• Ability to lift 25 pounds and move equipment and furniture.
• Ability to bend and craw under desks.

• Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
• Identifies, researches, resolves, or escalates technical problems.
• Create useful and easy to follow knowledge-based articles.
• Installs, configures, and maintains desktop, laptop hardware and software.
• Maintain inventory of office equipment.
• Assist with office moves, and new computer set ups.
• Observe, review, and document department processes to improve and streamline.
• Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
• Performs other duties as necessary or assigned.
• Must have at least 1-2 years of work experience to be considered.
• Ability to research solutions to problems, gather information, and make recommendations.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with a proactive and innovative focus.
• Must demonstrate accuracy, attention to detail, and excellent organization skills.
• Strong ability to multitask. Sense of urgency and deadline oriented.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)