Helpdesk Support
at Thong Siek Food Industry Pte Ltd
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Aug, 2024 | USD 3100 Monthly | 29 May, 2024 | 1 year(s) or above | Microsoft Office,Customer Service Skills,Active Directory | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION:
- Responding to incident requests/enquiries/solutions via email under ticketing system or phone.
- Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems.
- Providing technical assistance (remote access) IT related devices.
- Providing technical assistance to basic network issues.
- Follow up closely with end-user to ensure full resolution to resolve the concern of issues.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Running reports to analyse common complaints and problems.
- Diagnosing errors and any other issues.
- Deploy IT related devices to end-user.
- Project implementation and support.
- Other Ad-hoc duties as assigned or requested.
JOB REQUIREMENTS:
- Diploma with minimum 1 year of helpdesk experience.
- Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
- Hands-on experience on Microsoft OS and Microsoft Office 365 would be an advantage.
- Ability to multi-task and work effectively as a team player.
- Ability to work independently in a fast-paced environment.
- Good communication and customer service skills.
Responsibilities:
Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Diploma
Proficient
1
Singapore, Singapore