Hire to Retire Services Specialist Japan

at  Novartis

SUMMARY

• To handle and coordinate all administrative P&O Services processes, principles and guidelines for a small client group

REQUIREMENTS :

• University level degree in any related field.
• Able to communicate in English and Japanese (both in speaking and in writing to support the respective end market)
• At least 1 years of experience in data management (or similar customer service organizations).
• Experience with SAP/Workday tool will be an added advantage.
• Demonstrated ability to work in cross functional teams in an international environment
• Solid organizational skills including attention to details and multitasking skills
• Proficiency in use of Microsoft Office; advanced Excel skills

ABOUT THE ROLE

The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude.

KEY RESPONSIBILITIES:

• Provide rapid, high quality and validated response/support to all P&O Services aspects (e.g., inquiries, services, processes, continuous improvement) and follow up inquiries on problems and requests from c customers/users.
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
• Maintain Organization Management/Personnel Administration HR data changes or actions effective on action/change in SAP HR system.
• Escalates requests that cannot be resolved directly to the appropriate escalation point of contact (i.e., vendor / H2R Manager / Senior Manager)
• Contribute to Knowledge Base for countries in scope.
• Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation.
• Perform user administration tasks (e.g., access management)
• Perform document management tasks related in Japan Operations
• Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions.
• Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.