HIS GO-LIVE SUPPORT (CO-OP), TFT

at  Niagara Health System

Niagara Health is embarking on a clinical transformation spearheaded by the implementation of a new Oracle Health Hospital Information System (HIS) in November 2024. At-The-Elbow Support (HIS Project Support) candidates will report into the Manager, Training & Conversion and will provide hands-on support to approximately 6,000+ users of the HIS during Go-Live. They will work closely with the Training Team, Super Users, HIS Project Managers and other Managers and Workflow Specialists, and will be trained before Go-Live to support end users, especially in clinical areas, at Niagara Health and Hotel Dieu Shaver sites.
Preparing for clinical transformation requires a dedicated team that brings together clinical, Digital, and other functional expertise. We are excited to start building the team that will focus on end user support during the go-live period. This opportunity will provide the applicants with experience in a fast-paced hospital environment, knowledge of healthcare workflows, work with cross-functional teams, and project management-coordination experience.

QUALIFICATIONS:

o Minimum Grade 12 education or equivalent.
o Enrollment in a Business Administration/Healthcare Administration or similar program recommended.
o Experience working in healthcare, education, or customer service is an asset.
o High level of flexibility to work days, weekends, evenings, and night shifts and adapt to changing work and schedules (12-hour shifts / available 7 days a week);
o Proficiency with Microsoft Office (e.g. Excel, PowerPoint, Visio);
o Professionalism, ability to work with diverse group of healthcare stakeholders (Medical staff, Physicians, Project managers, etc.)
o Excellent attendance and highly reliable
o Excellent customer service, people and organizational skills;
o Strong interpersonal and client relationship skills, with the ability to communicate effectively with both clinical and technical teams;
o Ability to work under pressure, solve problems and adapt to change;
o Demonstrated ability to work independently and also as a contributing team member;
o Must be able to learn quickly, understand and apply new technologies;
o Full vaccination in accordance with Niagara Health’s Vaccination Policy.
Recruitment Specialist: Marissa Panucci (Marissa.Panucci@niagarahealth.on.ca)
We are especially interested in connecting if you…
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following equity-deserving groups: Indigenous, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas.
Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

o Attend education and training sessions on the HIS and meet required competency level using the system;
o Partner with the HIS Education & Training team, Super Users, and Command Centre staff to plan and coordinate training and Go-Live activities;
o Participate in readiness events;
o Attend meetings with clinical and administrative stakeholders;
o Attend project team meetings on a regular basis and create minutes and agenda items;
o Coordinate follow-ups with education and cross-functional teams;
o Provide hands-on support to staff, physicians, learners and end users during Go-Live;
o Assist end users in workflow adoption. Provide one-on-one guidance, application and workflow support, and troubleshooting with end users;
o Identify and resolve issues and escalate when required, aligned with standard processes;
o Communicate information and changes to end users;
o Support documentation and administrative activities.