Home Insurance Specialist

at  Home Trust Company

Company Profile
Home Trust is Canada’s leading alternative mortgage lender, employing nearly 1,000 people in our Toronto headquarters and branches across the country. Our vision is to be Canada’s market leader in alternative-based financial services solutions. Building on the strength of our core residential mortgage lending business, the Company and its affiliates also offer complementary lending services and competitive deposit investment products through Oaken Financial, PsiGate, and CFF Bank. Our culture has been shaped by the passion and integrity of our people, and we are guided by our mission and belief that every Canadian deserves a home and the opportunity to prosper. Home Trust is a wholly-owned subsidiary of Home Capital Group, which trades on the TSX under the symbol HCG.
The Operations team manages the administration of business practices to create the highest level of efficiency possible within the organization. The group is concerned with delivering the products and services as efficiently as possible to maximize profit. The Operations team oversees people, equipment, technology, information and all other required resources in the delivery products and services. It is also responsible for driving operational excellence and supporting key business objectives while fostering a culture of respect, trust and integrity.
Position Responsibilities
Maintain Insurance Related Documents (40%)
Update insurance related information in Home Trust Company’s database by going through information sent by clients, insurance companies and internal partners
File insurance cancellation notification received and follow-up with client and/or broker to ensure proper insurance coverage is maintained
Identify mortgage loans that are not covered by an adequate home insurance policy and arrange blanket
Insurance coverage for these loans to make sure Home Trust Company’s interests are protected at all time
Client Relationships (20%)
Send written correspondence to clients to follow-up on status of their home insurance policy
Receive phone calls from clients and provide information related to correspondences that were sent and/or gather information from clients related to the status of their insurance policy
Deal with escalated calls and e-mails from clients and internal business partners prior to referring to management
Reporting (15%)
Manage the update of multiple reports outlining loans that do not have adequate insurance coverage or that were placed on our umbrella policy by reviewing information received from internal business partners, insurance companies and clients
Risk Management/ Compliance (15%)
Support the Company’s Operational Risk Management by monitoring account activity and ensuring that recorded transactions do not present a risk to the company
Report to management any activity that may present an adverse risk to the company
Claim Management (10%)
Gather and review information provided by clients, insurance adjustors and contractors related to home insurance claims from the day Home Trust Company is made aware of property damage to day when claim is resolved
Assist mortgage servicing as necessary
Formal Education
Secondary School Graduation Diploma required
Post secondary degree or diploma preferred in Business or equivalent
Related Experience
2 years in mortgage administration or insurance claims
Skills
Problem solving - exceptional
Proactive/ takes initiative/ self starter
Customer service focused
Diplomacy
Communication (verbal and written) - excellent
Quality focused
Attention to detail/ accuracy
Professional maturity- exceptional
Collaborating
Multi-tasking in fast paced, deadline driven environment
Risk management objectives and processes - expert knowledge
Results-focused/driven
MS Office Suite - proficient
Excel - proficient
Position Complexities
Bilingualism an asset
Some work beyond standard hours
Acknowledgement
All employees of Home Capital Group Inc. must comply with all applicable Home Capital Group Inc, Home Trust Company, and specific Line of Business policies, standards, guidelines and controls. Additionally, all employees are obligated to become familiar with Home’s risk management framework and understand the operational risk management requirements within their specific business. Employees are also expected to understand and comply with the Company’s Code of Business Conduct & Ethics Policy at all times and escalate any issues or concerns through various reporting channels (i.e. Ombudsman, Compliance Hotline, Whistleblower Policy, etc)

Please refer the Job description for details