Homes & Communities Officer (Warwickshire & West Midlands)

at  Sage Homes

ABOUT SAGE HOMES

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 16,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

ABOUT THE ROLE:

As a Homes & Communities Officer you will be the face of Sage Homes and work within a hub of field-based teams to have a key impact on people’s day-to-day lives, delivering a direct service unique to Sage. This involves delivering a customer-focused tenancy management service that meets the needs of all customers.
Within this role you will communicate with our customers in person in their homes, via phone and email ensuring all housing enquiries are resolved. You will be managing housing cases from start to finish, and your work will result in achieving positive outcomes for our customers.

KEY DUTIES:

• Act as an advocate for Sage customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
• Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
• Report household repairs and any communal block repairs or health and safety concerns
• Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
• Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
• Maximise rental income through management of rent accounts and advising customers about rent arrears.
• Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
• Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
• Conduct home visits and tenancy reviews and visits within a customer’s first year of being a Sage tenant and beyond
• Refer concerns of safeguarding to the relevant agencies
• Work alongside statutory agencies to encourage tenancy sustainment