Homestay Operator & Maintenance Technician

at  Manhattan Group

Responsibilities:
Operations Management:
Oversee the day-to-day operations of the homestay facility, ensuring smooth functioning of all aspects.
Greet guests upon arrival, facilitate check-in/check-out processes, and provide assistance throughout their stay.
Coordinate with housekeeping staff to ensure cleanliness and tidiness of rooms and common areas.
Respond promptly to guest inquiries, concerns, and requests, striving to provide exceptional customer service.
Handle reservations, including processing bookings, updating availability calendars, and confirming reservations.
Maintain accurate records of guest information, payments, and transactions for efficient management.
Maintenance and Repair:
Conduct routine inspections of the property to identify maintenance needs and prioritize tasks accordingly.
Perform minor repairs and troubleshooting on equipment, appliances, plumbing, electrical systems, HVAC, and other facilities.
Coordinate with internal / external contractors for major repairs and renovations, ensuring timely completion and quality workmanship.
Monitor and maintain inventory of maintenance supplies and equipment, replenishing as needed.
Implement preventive maintenance measures to prolong the lifespan of assets and minimize downtime.
Adhere to health and safety regulations, ensuring a safe environment for guests and staff.
New Unit Setup:
Assist in setting up new homestay units, including furniture assembly, installation of appliances, and decorating interiors.
Coordinate with suppliers and vendors to procure necessary furnishings, equipment, and supplies for new units.
Conduct inspections to ensure that new units meet quality standards and are ready for guest occupancy.
Collaborate with the management team to develop strategies for marketing and promoting new units to potential guests.
Guest Satisfaction and Experience Enhancement:
Implement strategies to enhance guest satisfaction and improve overall guest experience.
Address any issues or complaints from guests promptly and professionally, striving for swift resolution.
Solicit feedback from guests to identify areas for improvement and implement necessary changes.
Proactively anticipate guest needs and provide personalized assistance to enhance their stay.
How to Apply:
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We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.
Manhattan Group is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

Please refer the Job description for details