Hospital Dispute Assistant

at  WEETAZ

JOB INFORMATION

• Receive patients and their entourage and conduct interviews to understand their concerns and complaints effectively.
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• Evaluate claims brought forward by patients or their representatives in a thorough and impartial manner.

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• Collaborate with nursing, medical, and administrative staff to address patient concerns and ensure proper follow-up.

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• Provide clear and concise responses to patients and their families, ensuring effective communication and understanding of the situation.

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• Participate in the development of improvement plans in close collaboration with the quality unit to enhance patient satisfaction and experience.

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• Maintain records of complaints received and their resolutions to prepare an annual report and track trends for quality improvement purposes.

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• Work with external organizations, such as regulatory bodies or patient advocacy groups, to address systemic issues and improve patient care.

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• Ensure prevention by promoting communication between patients and healthcare providers, helping users co-construct solutions to their concerns.

JOB REQUIREMENTS

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• Solid experience in conflict resolution and mediation to effectively address patient complaints and grievances.

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• Mastery of three national languages to communicate effectively with a diverse patient population.

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• In-depth knowledge of health laws and regulations, including patients’ rights, to ensure compliance and fairness in handling complaints.

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• Understanding of healthcare systems and processes to navigate patient complaints and advocate for necessary changes.

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• Solution-oriented mindset to approach patient complaints with a focus on finding resolutions and improving overall patient satisfaction.

Please refer the Job description for details