Hospital2Home Team Trainer

at  Abbott Laboratories

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

REQUIRED QUALIFICATIONS

• Strong organisational skills
• Demonstrate positivity and motivation to team when implementing change to team or task.
• Competent use of MS Office (Word, Excel, Outlook and PowerPoint) and CRM system
• Ability to prioritise workload to balance tasks and responsibilities.
• Flexible attitude
• Ability to share and distribute work tasks, using initiative and meeting set KPIs.
• Strong interpersonal skills – with previous experience in dealing with different types of customers, both internal and external
• Ability to produce high quality work with particular attention to detail.
• Ability to work in a very busy and varied environment - thinking ahead and prioritising.

• To manage the administrative recruitment and onboarding process for all new joiners
• Deliver first day induction program.
• Work to the H2H training program for all new recruits by delivering the full training within agreed timelines.
• Present and deliver refresher training by holding regular workshops to all existing team.
• Identify team training gaps and deliver training required.
• Audit and monitor soft skills e.g., Telephone management of incoming and outgoing calls in line with the call monitoring process.
• Monitor compliance wire to ensure all team have completed tasks and compliant within agreed timelines.
• Deliver H2H presentations to visitors.
• Attend and present at contract/new contract meetings in order to build and maintain relationships, add value and ensure consistency.
• Assist in Coordinator duties as and when required, such as order placement, amendment processing, prescription management and dealing with patient and HCP queries.
• To act as an ambassador & champion for the Hospital 2 Home service
• Liaise with H2H Management and Leadership team to ensure the H2H service is aligned to contractual requirements and help deliver an optimal service.
• Identify potential opportunities utilising feedback and process knowledge. Clarify and confirm policy and procedure, as and when required.
• On-call Rota as required (paid as overtime)
• To undertake any other duties that come within the remit of this post, or as directed by the Hospital2Home Operations Manager