Hospitality Assistant (Summer) - Returning CMH Employees

at  CMH HeliSkiing

POSITION OVERVIEW

Hospitality Assistants take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills.
Hospitality Assistants care for guest rooms by making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. This role is also responsible for overall lodge cleanliness in common areas. The Hospitality Assistant position supports the dinner service by hosting a table of guests each evening, serving food, and assisting with the clean-up process in the kitchen.
This is a seasonal job opportunity. The CMH summer season runs from late-June to early-September. Daily rate of pay is based on an 11-hour day, worked as a split shift. A typical schedule consists of 2 weeks on and 1 week off. Accommodation is available while on shift, at no extra cost, for staff joining our team.

MINIMUM QUALIFICATIONS

• Post-secondary education in hospitality field, preferred.
• Food Safe Certificate.
• Minimum 2 years’ experience in a high-end, fast-paced hospitality environment.
• Experience working in a remote lodge, an asset.

COMPETENCIES, KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALITIES

• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Seeks and embraces new processes and ideas to help the company succeed.
• Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
• Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
• Able to openly receive and act on feedback.
• Takes initiative and demonstrates the ability to make quick, informed decisions.
• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.
• Uses industry and company expertise to advance CMH’s goals and values while enhancing the guest experience.
• Is inclusive of differences in people and perspectives to best serve employees and guests.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Daily care of guest rooms which includes making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation.
• Act as a leader within the hospitality team to take initiative, support staff, and assist the Lodge Manager with additional duties.
• Support the culinary program with serving, clearing, and cleaning.
• Execute the cleaning of all common areas of the lodge and look after guest laundry.
• Provide a professional, highly organized, and detailed hospitality experience.
• Perform radio duty, as required, to support field operations.
• Follow OH&S, food safe, and WHMIS best-practices.
• Train, participate in and provide support as required during emergency response situations.Support guests and employees in the field program as needed.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business.