Hospitality Duty Manager

at  Elior

WORKING ENVIRONMENT

We are currently seeking a highly motivated and experienced Duty Manager to join our team for a high level client based in central London.
The successful candidate will be responsible for ensuring that our client receives the highest level of service and satisfaction on a day to day basis.

JOB DESCRIPTION

To support the Hospitality Manager in providing an efficient and profitable department, meeting the requirements of client, company and customers and maximising the efficiency of all resources available.

• Ensure all function rooms and events are set up prior to service time
• Ensure constant replenishment of buffets throughout service
• Ensure attractive presentation of food throughout service
• Ensure the front of house team are fully briefed on the daily operations and requirements
• Ensure the smooth running of all morning and evening services as required
• Ensure all hospitality areas are clean and tidy at all times
• Ensure that all policies, procedural requirements and legislation of both client and company are adhered to in order to promote a professional and forward approach at all times
• Ensure that administration is maintained to the highest standards on a consistent basis
• Ensure all time schedules are achieved when required
• To carry out all reasonable tasks expected by management
• Ensure high standards of personal hygiene
• To work overtime provided reasonable notice is given
• Ensure that team building is effective to meet the site and company requirements by use of reviews and target setting on a monthly basis and ensuring action is carried out
• Ensure communication lines are developed with client/operations manager and staff with company matters
• To carry out any other duties as reasonably directed by the management team while supporting the Catering Manager

Working Pattern: 5 of 7

SKILLS AND EXPERIENCE

The experience and knowledge we are looking for from the future Hospitality Duty Manager include:

• Experience as an event manager
• Skilled in project management and event planner
• Outstanding communication and negotiation ability
• Customer service orientation

ABOUT US

At Elior we’re enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.
Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.
And we’re committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We’ve lots to shout about with our strong and united approach in tackling many important global sustainability issues.
This role sits within our Business & Industry division, catering for those within the workplace. We’re an award-winning business and industry hospitality team, proud of our creativity and ingenuity, with a big focus on our people who are everything to us. Daringly delicious, we deliver exceptional food and service to our customers, making us one of London’s most respected and fast-growing boutique catering companies.

Please refer the Job description for details